Every vehicle purchase from Clutch comes with a limited guarantee of up to 90 days or 6,000 km, whichever comes first.
Our complimentary 90-day guarantee provides extensive coverage to ensure you are completely protected. Coverage includes:
There are some exceptions to our limited 90-day guarantee.
Any part that is designed to wear down or be replaced with general maintenance of the vehicle.
Any normal or scheduled maintenance - the parts and services that all vehicles routinely need.
Any physical defects on your vehicle that do not affect the drivability or safety of the vehicle.
Any replacement parts that are not made by the original equipment manufacturer.
Each vehicle sold comes with our Guarantee at no extra cost to you. In the event that you need to take advantage of the Guarantee there are no fees or deductibles. It’s that simple.
As long as you are seeking repair by a licensed mechanic, then we will work with them to help get your repair completed. Please note that we will only accept repairs within Canada and the Continental US.
Only two things!
Assuming you have done what you are required to do in the section above, and it is a repair covered under the Guarantee, we will:
Call us at 1-866-275-4609
Breakdowns suck! Please keep this information in mind if you do happen to experience one.
Please do everything in your power to protect your vehicle from further damage. In some situations this may require you to turn off your engine and have your vehicle towed.
Instruct your repair facility to give us a call at the number listed above and to provide all relevant details. This includes receipts for towing and signed repair orders (indicating dates and mileage), which will allow us to quickly process your claim.
In the event that you need an emergency repair (outside of our Claims Centre’s hours), we require you to (1) retain any replaced parts for review and (2) contact us on the next business day. We won’t deny a claim solely because prior authorization wasn’t given.