CONTACT US

Got a question? We're here to help.

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Chat with us

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We're here for you in real time. Chat with our Customer Support team, or send in your question overnight and we'll get back to you the next day.

Monday - Friday:

7am - 9pm EST

Saturday & Sunday:

7am - 9pm EST

Call us

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Our Customer Support team is available via telephone 7 days a week. You can also check out our FAQ Page for more information.

Monday - Friday:

7am - 9pm EST

Saturday & Sunday:

7am - 9pm EST

(647) 955-5340

Submit a question

Submit a question through our contact form below and we'll get back to you as soon as possible.

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General

With Clutch you can buy, sell, or finance your next car 100% online. Once you find a car you like, click ‘Get Started’ to begin the checkout process. You can finalize the paperwork and confirm delivery entirely online, but our Customer Advisors are here to help at every step of the way. Following delivery, you have a 10-Day Money-Back Guarantee, which means that if you change your mind during those first 10 days, you'll get your money back. No questions asked.

Every one of our cars goes through a detailed 210-point inspection and reconditioning process to ensure they are safe to drive and squeaky clean. We stand behind our quality by offering a free 90-Day Protection Plan.

Clutch fees vary by province:

British Columbia: BC customers will be charged a service fee of $599. For an additional fee, we can also deliver vehicles from Alberta. 

Alberta: Alberta customers will not be charged a service fee. For an additional fee, we can also deliver vehicles from BC.  

Saskatchewan: Saskatchewan customers will not be charged a service fee. For an additional fee, we can also deliver vehicles from Alberta or BC.

Ontario: Ontario customers will not be charged a service fee. 

Nova Scotia, New Brunswick, and Prince Edward Island: Customers in the Maritime provinces will be charged a service fee of $899. For an additional fee, we can also deliver vehicles from Ontario.

Quebec: We do not currently offer our services in Quebec.

Applicable government fees, financing fees, and taxes are extra. All fees are visible under the Pricing tab of an individual car’s display page.

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Financing

We work with many of Canada's largest financial institutions to help customers get a loan at a great best rate. A variety of factors determine whether or not you get approved for a loan, including credit history, employment, residency status, down payment, application information, co-applicants, and vehicle selection. Since your loan is provided by a financial institution, we cannot guarantee that you'll get approved, but we always do our best to secure the best outcome for our customers.

Applying is easy and completely online. Select ‘Financing’ as your preferred payment method during checkout and you'll be guided through all of the steps to complete your application. Once you complete your financing application, we’ll send it to potential lenders for approval. If potential lenders require more information, we’ll reach out and ask you to provide it.

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Sell or Trade

We take pride in delivering an incredible experience by paying customers the exact value they were quoted online -- in fact 96% of our customers would strongly recommend selling to Clutch.

Our offers are benchmarked against current retail and wholesale values. Payment is fast, and the entire process can be completed in as little as 48 hours. There are no test drives required, there is no haggling or driveway negotiations, and payment is guaranteed to you and your lienholder (if applicable).

Payments are made via electronic funds transfer (EFT). Money will show up in your bank account 1-3 business days after the transaction is complete. EFT is the only payment method offered.

If you have a loan on the car that you're selling, Clutch will pay off the loan and deduct it from the value of our offer. Loans can take 3-10 business days to be processed, depending on the lender.

Our locations

We have locations all across Canada.

Ontario

Warehouse Facility and Vehicle Storage

223 Evans AvenueToronto, ON, M8Z 1J5

Headquarters / Retail Facility (Appointment Only)

4515 Lloydtown-Aurora RoadKettleby, ON, L0G 1J0

Corporate Headquarters

200 University AvenueToronto, ON, M5H 3C6

British Columbia

Warehouse Facility and Vehicle Storage (Facilities not open to the public)

5400 Minoru BoulevardRichmond, BC, V6Y 2B3

Headquarters / Retail Facility (Appointment Only)

4311 Hazelbridge WayRichmond, BC, V6X 3L7

Alberta

Warehouse Facility and Vehicle Storage

505 Carmek BoulevardCalgary, AB, T1X 0J9

Warehouse Facility and Vehicle Storage

11650 199 Street NorthwestEdmonton, AB, T5S 2C6

Headquarters / Retail Facility (Appointment Only)

505 Carmek Boulevard AB, T1X 0J9

Nova Scotia

Headquarters / Retail Facility (Appointment Only)

20 Duke StreetBedford, NS, B4A 2Z2

Saskatchewan

Warehouse Facility and Vehicle Storage

713 66th StreetSaskatoon, SK, S7P 0E4

Headquarters / Retail Facility (Appointment Only)

713 66th StreetSaskatoon, SK, S7P 0E4