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COVID-19 information.Learn more

about our touchless delivery and how we make buying cars safe and easy during the pandemic.

CONTACT US

Have any questions? We'd love to hear from you.

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Call us

Our Support team is available 7 days a week. You can also check out our FAQ Page for more information.

Monday - Friday:

8am - 7pm EST

Saturday & Sunday:

9am - 6pm EST

(647) 424-0274

Chat with us

We’re here for you in real-time. Chat with our team during business hours or send in your question.

Monday - Friday:

8am - 7pm EST

Saturday & Sunday:

9am - 6pm EST

Submit a question

If you can’t find what you need, please submit a question through our contact form below & we’ll get back to you as soon as possible.

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General

With Clutch, you can buy, sell or finance your next car 100% online. Once you find a car you like, click "Get Started" to reserve it for 72 hours. A Clutch Customer Advisor will help you finalize the paperwork online and arrange delivery to your home. After delivery, you have a 10-day Money-Back Guarantee period. If you change your mind during those 10 days, we'll pick the car up for free.

Each of our cars pass a detailed 210-point inspection process to earn our Clutch certified standard. Our cars have clean titles and no reported fire, frame, or flood damage. We stand behind our quality by offering a complimentary 90-day/6,000km guarantee on every single car that is purchased through our online checkout.

[Ontario] No, there are no extra fees. The price you see is the price you pay (plus tax of course).
[Atlantic Canada] Yes, we have an $899 Car Prep fee. An additional $399 shipping fee applies to any vehicles located in Ontario. These fees are disclosed in the pricing section for every vehicle on our website.
[Alberta] No Car Prep fee, but shipping fees apply to vehicles located in British Columbia ($499) and Ontario ($699). These fees are disclosed in the pricing section for each vehicle.
[British Columbia]  Yes, we have a $599 Car Prep fee. Shipping fees apply to vehicles located in both Alberta ($499) and Ontario ($799). These fees are disclosed in the pricing section.

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Financing

We work with many of Canada's largest financial institutions to help every customer obtain the best financing rate possible for their vehicle. Four main factors determine whether or not you get approved for a loan: Credit History, Down Payment, Application Information, and Vehicle Selection. Since your loan is with one of our financial institution partners, we cannot guarantee whether or not you'll get approved but we always try our hardest to get the best outcome for our customers.

Applying is an easy and completely online process. Click the "Apply for financing" button on any vehicle and you'll be guided through the steps. After you’ve completed your application, we send it to our credit team who will review and be in touch if there is any more information required before we submit it to our partner banks.

To find out your interest rate you need to fill out a credit application, which takes about 10 minutes. Once we submit it to the bank, they will decide what interest rate you qualify for, which will depend on your credit history and credit score. While the vehicle age and term of the loan factor into the rate, generally, if you have good credit and sufficient income, you can expect prime rates to be between 4.99% - 7.99%. There is no way to guarantee an interest rate without submitting a credit application to the bank.

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Sell or Trade

Yes, we do! At the beginning of the online checkout process, you are given the option to include a trade-in. You can have your trade-in appraised online by submitting your vehicle information here and then answering some additional questions to get a firm offer. The value of your trade-in is automatically subtracted from the total purchase price of your Clutch vehicle, and we pick it up at the time of delivery.

Our vehicle estimator tool is there to give you an estimate for the value of your car. Every car is a bit different and physical condition can play a big role in your car’s final value. After your estimate, we will ask you a few additional questions to determine the final value of your vehicle. Your final value could go up, down, or stay the same as your initial estimate.

We include Carfax reports, safety certification, and reconditioning on all of the vehicles we sell, so those costs will be built into the quote we offer. Also, we generally sell newer cars that have no damages and low mileage; we will have to wholesale older, high-mileage vehicles, which tends to fetch a much lower price.

Our locations

We have locations all across Canada.

Ontario

Warehouse Facility and Vehicle Storage
12 Goldthorne AvenueToronto, ON, M8Z 5S8
Headquarters / Retail Facility (Appointment Only)
4515 Lloydtown-Aurora RoadKettleby, ON, L0G 1J0
Corporate Headquarters
200 University AvenueToronto, ON, M5H 3C6

British Columbia

Warehouse Facility and Vehicle Storage (Facilities not open to the public)
5400 Minoru BoulevardRichmond, BC, V6Y 2B3
Headquarters / Retail Facility (Appointment Only)
4311 Hazelbridge WayRichmond, BC, V6X 3L7

Alberta

Warehouse Facility and Vehicle Storage
5555 80 Avenue SoutheastCalgary, AB, T2C 4R7
Headquarters / Retail Facility (Appointment Only)
1710 21 Street NortheastCalgary, AB, T2E 1L4

Nova Scotia

Headquarters / Retail Facility (Appointment Only)
20 Duke StreetBedford, NS, B4A 2Z2