Got a question? We're here to help.

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Chat with us

We're here for you in real time. Chat with our Customer Support team, or send in your question overnight and we'll get back to you the next day.

Monday - Friday:

10am - 10pm EDT

Saturday & Sunday:

10am - 10pm EDT

Call us

Our Customer Support team is available via telephone 7 days a week. You can also check out our FAQ Page for more information.

Monday - Friday:

10am - 10pm EDT

Saturday & Sunday:

10am - 10pm EDT

(647) 955-5340

Submit a question

Submit a question through our contact form below and we'll get back to you as soon as possible.

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With Clutch you can buy, sell, or finance your next car 100% online. Once you find a car you like, click ‘Start Purchase’ to begin the checkout process. You can finalize the paperwork and confirm delivery entirely online, but our Customer Advisors are here to help at every step of the way. Following delivery, you have a 10-Day Money-Back Guarantee, which means that if you change your mind during those first 10 days, you'll get your money back. No questions asked.

Every one of our cars goes through a detailed 210-point inspection and reconditioning process to ensure they are safe to drive and squeaky clean. We stand behind our quality by offering a free 90-Day Protection Plan.

Clutch fees vary by province:

Ontario: Greater Toronto Area customers will not be charged a Service Fee. Shipping for Ottawa and out-of-province vehicles and delivery are available for an additional fee.

Nova Scotia, New Brunswick, and Prince Edward Island: Customers in the Maritime provinces will be charged a Service Fee of $899. Shipping for out-of-province vehicles and delivery are available for an additional fee.

All fees are visible under the Pricing tab of an individual car's display page.

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We work with many of Canada's largest financial institutions to help customers get a loan at a great best rate. A variety of factors determine whether or not you get approved for a loan, including credit history, employment, residency status, down payment, application information, co-applicants, and vehicle selection. Since your loan is provided by a financial institution, we cannot guarantee that you'll get approved, but we always do our best to secure the best outcome for our customers.

Applying is easy and completely online. Select ‘Financing’ as your preferred payment method during checkout and you'll be guided through all of the steps to complete your application. Once you complete your financing application, we’ll send it to potential lenders for approval. If potential lenders require more information, we’ll reach out and ask you to provide it.

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Sell or Trade

We take pride in delivering an incredible experience by paying customers the exact value they were quoted online -- in fact 96% of our customers would strongly recommend selling to Clutch.

Our offers are benchmarked against current retail and wholesale values. Payment is fast, and the entire process can be completed in as little as 48 hours. There are no test drives required, there is no haggling or driveway negotiations, and payment is guaranteed to you and your lienholder (if applicable).

Payments are made via electronic funds transfer (EFT). Money will show up in your bank account 1-3 business days after the transaction is complete. EFT is the only payment method offered.

If you have a loan on the car that you're selling, Clutch will pay off the loan and deduct it from the value of our offer. Loans can take 3-10 business days to be processed, depending on the lender.

Our locations

We have locations all across Canada.


Production and Pick-Up Facility

223 Evans AvenueToronto, ON, M8Z 1J5

Headquarters / Retail Facility (Appointment Only)

4515 Lloydtown-Aurora RoadKettleby, ON, L0G 1J0

Corporate Headquarters

200 University AvenueToronto, ON, M5H 3C6

Nova Scotia

Headquarters / Retail Facility (Appointment Only)

20 Duke StreetBedford, NS, B4A 2Z2