Once you schedule your pick-up, one of our team members will be in touch to let you know what to expect. You’ll want to remove personal belongings, remove your licence plate, and gather all sets of keys. Our field specialist will also conduct a final inspection to confirm the vehicle is as described.

At Clutch, we pride ourselves on providing firm offers online. In some cases where undisclosed damage or discrepancies from the condition option selected are discovered during inspection, it can have an impact on your offer. To ensure fairness and accuracy, we offer three condition options for evaluating your car: excellent, good, and poor. Choosing the excellent condition indicates a car with no imperfections, both inside and out. The good condition allows for normal wear without major cosmetic issues. Opting for the poor condition implies the presence of several cosmetic problems that would require repair.

We also take into consideration the accuracy of the accident claims provided compared to the Carfax history. If there are discrepancies between the two, it may result in a deduction from the initial offer.

If you're not sure about whether damage on your vehicle might change your offer, simply take a few pictures and send them to offers@clutch.ca, we'll let you know if there is an adjustment required. In any case, if you're not happy with an adjustment made, you can walk away without penalty at any point in the Clutch process.

Although we will accept any drivable car on trade, there are certain vehicles we are unable to purchase at this time. It could be out of our price range or it could be a vehicle we are not able to sell on our website. Certain vehicles that have costly repairs or extensive damage we are also unable to purchase.

If you have a loan on the car that you're selling, Clutch will pay off the loan and deduct it from the value of our offer. Loans can take up to 3 weeks to be processed, depending on the lender.

Payments are made via electronic funds transfer (EFT). When the vehicle is dropped off or picked up, we initiate payment that same day. Depending on your financial institution, it can take up to three business days for the funds to reflect in your account, however, in most cases, it is the next business day. You will also have a binding Bill of Sale signed by yourself and Clutch, a confirmation lien amount to be paid off (if applicable), and the remaining amount to be deposited in your bank account. If applicable, payment can take up to 3 weeks to the lien holder.

Yes, we allow a 1,000-km variance in mileage with no change to your offer. If you have a larger variance, please submit a new appraisal or simply go to your Clutch dashboard to edit the details of your original appraisal.