How can we help?

With Clutch you can buy, sell, or finance your next car 100% online. Once you find a car you like, click ‘Start Purchase’ to begin the checkout process. You can finalize the paperwork and confirm delivery entirely online, but our Customer Advisors are here to help at every step of the way. Following delivery, our 10-Day Money-Back Guarantee begins, which means that if you change your mind within 10 days or 750 km (whichever comes first), you can return the car for a refund, subject to our return conditions.

Every one of our cars goes through a detailed 210-point inspection and reconditioning process to ensure they are safe to drive and squeaky clean.

Vehicles sold in Ontario include a valid Safety Standard Certificate (SSC), regulated by Ontario government.

Vehicles sold in Atlantic Canada include a valid Motor Vehicle Inspection (MVI), regulated by the Nova Scotia government. Through a reciprocal agreement, the provinces of New Brunswick and Prince Edward Island honour the Nova Scotia inspection sticker, so no additional certification is required to register your vehicle in these provinces.

We stand behind our quality by offering an optional 3-month Protection Plan.

Clutch is proud to break industry norms by offering transparent pricing for all of our customers. We have no hidden fees - all of our prices are no-haggle and any fees are disclosed upfront. The price you see when you place your deposit is the price you can expect to pay for the vehicle. No surprises.

Below are the services we offer which have fees attached:

• Delivery Fee: We offer the convenience of delivering your vehicle directly to your door, with a fee based on the distance we need to travel. This covers fuel costs and our Field Specialists, who will be happy to show you around your vehicle and answer any questions you may have. If you’d rather avoid this fee, you’re welcome to visit one of our retail facilities and pick up your vehicle at no cost.
  
  
• Shipping Fee: Shipping fees cover the cost of transferring a vehicle between large urban centers. For example, a shipping fee applies when moving a vehicle from Toronto, Ontario, to Halifax, Nova Scotia. Shipping fees are separate from delivery fees, which cover last-mile delivery to your door. These fees are generally non-refundable, as they cover the cost incurred to physically move the vehicle. To avoid this fee, consider browsing vehicles already in your local market or traveling to pick up your vehicle.
  
  
• Admin Fee (Nova Scotia, Prince Edward Island, New Brunswick only): This fee covers the cost of our 210-point inspection, 30 day Temporary Permit and Motor Vehicle Inspection Sticker.

Over 95% of the vehicles listed on Clutch come from customers who sold or traded in their cars. Every vehicle we sell undergoes a rigorous 210-point inspection to ensure it meets our high-quality standards. Only the best make it to Clutch—those that don’t meet our standards are sold through wholesale channels.

Clutch offers a seamless, transparent, and hassle-free car-buying experience from the comfort of your home—with a broad selection of high-quality used cars, delivery to your door in a matter of days, and a 10-Day Money-Back Guarantee (10 days or 750 km). All of our cars undergo a rigorous 210-point inspection and reconditioning process and can be covered under our optional 3-month Protection Plan. We also offer financing and extended warranty packages. What’s not to love?

By removing the overhead costs that come with the traditional car dealership model, like fancy showrooms and commission-based salespeople, we are able to pass those savings on to you!

We work with many of Canada's largest financial institutions to help customers get a loan at a great best rate. A variety of factors determine whether or not you get approved for a loan, including credit history, employment, residency status, down payment, application information, co-applicants, and vehicle selection. Since your loan is provided by a financial institution, we cannot guarantee that you'll get approved, but we always do our best to secure the best outcome for our customers.

Applying is easy and completely online. Select ‘Financing’ as your preferred payment method during checkout and you'll be guided through all of the steps to complete your application. Once you complete your financing application, we’ll send it to potential lenders for approval. If potential lenders require more information, we’ll reach out and ask you to provide it.

Each time you submit a financing application, it will slightly affect your credit score by a few points for a short period of time. Our pre-approval tool is a soft check. We may submit your information to the banks which could be a potential hard check.

Gross income is your total monthly or yearly income before any taxes are deducted. This amount is higher than your “net pay” or “take-home pay.”

If you are paying a mortgage, please select ‘buying home’ and input your mortgage amount without property tax.

Your SIN is not mandatory, although it can help move your application along faster as it allows the bank to pull your credit history more quickly. If you do not enter your SIN, the bank may come back and ask for it if their initial effort at recovering your credit history was unsuccessful.

Yes. Auto loans are open-ended loans that can be paid off before the end of term without penalty, subject to any terms imposed by your lender. 

If you choose to finance your next car, the minimum amount you can borrow is $7,500. If the amount is below this, your lender is not able to finance a contract.

Interest is calculated on a per payment basis. This means that if you pay the loan off early you will not be charged the remaining interest. Note: If you decide to put extra money down on the loan after you take possession of the car, it will not lower your payment instalments—it will only shorten the length of the term of the loan.

Payments will either be 14 or 30 days after delivery (based on whether you selected biweekly or monthly payments). You can change your payment date by contacting your lender after your first payment.

Your loan does not need to come through the same bank as your personal bank account. However, you will need to provide a void cheque or a direct deposit form for the account you want your automatic payments to be withdrawn from. Note: payments cannot come from a credit card account.

Your lender will be able to provide you with the total amount you owe as you pay it down after your first payment, as well as any other details you may require. To pay down your loan, simply contact your bank and provide them with your loan details. This can be done either online or in person at a nearby branch, depending on your financial institution and the remaining balance of the loan.

No problem. If you are bringing over debt from a previous car loan, the original loan will be closed and the remainder owning will carry into the new financing contract.

The minimum amount your lender can lend is $7,500 after taxes. If the amount is below this, lenders cannot finance a contract. Once the vehicle is financed, however, you can immediately put money down on the loan to reduce it to your desired loan amount.

The PPSA fee is imposed by your lender, not Clutch. It is your lender's registration fee for the financing contract and varies depending on the bank and the term of the loan, usually ranging from $55 to $170.

To finance, at least one applicant mus tprovide a valid Canadian driver’s licence (G2 or higher; learner’s licences are not accepted) or a passport. A co-applicant may instead provide a Canadian passport or permanent resident card. In some cases, we may require additional information such as proof of income or proof of address.

For newcomers, there are certain lenders that offer programs that may qualify you for financing. Conditions are applicable in these cases.

If you have no fixed income, we would also suggest applying for financing with a qualified co-applicant.

Credit approvals usually come back with a decision within 24 hours. However, this can vary based on your credit history and score. If a customer does not have excellent or good credit, approvals can sometimes take longer, during which time the lender may ask for additional information (e.g. proof of income/employment), a qualified co-applicant, cash down payment, etc.

If you have a trade-in, we will give you a trade-in value for your current vehicle. Your trade-in value is then applied to the purchase price of your new vehicle, prior to tax, so you also save the trade-in amount/value in tax as well. If you still owe money on the loan for your current vehicle, we can apply the negative equity amount to the new loan and refinance whatever amount is left.

In some cases, we can finance customers on work permits. To find out if you’re eligible, fill out our pre-approval application.

Two options: 

1. Cash: With our Essential and Clutch Care™ packages, your funds are verified securely online during checkout, and you pay for the car in full via certified cheque or bank draft, made out to “Clutch Technologies Inc.” and due upon vehicle delivery or pickup. With our Basic package, you pay for the car in full online during checkout. Simply select ‘Cash’ as your preferred payment method during checkout to get started. Note: We do not accept personal cheques or physical cash.

2. Financing: You can apply for financing to pay off the car over time. Simply select ‘Financing’ as your preferred payment method during checkout to get started. Down payments can be made via certified cheque or bank draft, made out to “Clutch Technologies Inc.”, or via e-transfer. If paying by e-transfer, please make sure your daily limit is high enough to cover the full down payment.

Down payments are usually not required. In some cases, however, lenders may require a down payment to approve financing. If you choose to put a down payment, you may pay as much as you’d like as long as the minimum amount financed is $7,500. If the amount is below this, lenders cannot finance a contract.

If you didn’t qualify, consider adding a co-applicant to strengthen your profile and increase the likelihood of approval. You can also contact us at sales@clutch.ca and we’ll guide you through next steps.

Yes, you can finance a car with a co-buyer. 

Simply select ‘Financing’ as your preferred payment method during checkout to get started. One of our Customer Advisors will reach out to help add your co-buyer.

If you haven't found a car you like yet, you can also start the pre-approval process here.

We review your credit score, income, and debts via a soft inquiry to determine how much credit you may qualify for and at what interest rate. Note: because you are not formally applying for financing, but only learning what your financing terms would be if you did, a soft inquiry does not affect your credit score.

We do our best to respond within 24 hours but sometimes it can take a bit longer. Feel free to contact us at 647-955-5340 for the status of your application.

Selling to Clutch is simple, transparent, and hassle-free. Here’s why our customers love working with us:

• Fair, Market-Based Offers: Our quotes are based on current retail and wholesale market values, ensuring you get an accurate and competitive price.

• No Negotiations: The price you’re quoted online is the price you’ll receive, as long as the vehicle is properly disclosed and passes the final inspection—no unexpected deductions or surprises.

• Convenience: We offer flexible pick-up and drop-off options, making the process easy and tailored to your needs.

• Fast Payment: Complete your sale in as little as 48 hours. In some cases, same-day payment is available through secure and instant payment methods.

• Guaranteed Payment: Whether the payment goes to you or your lienholder, you can trust that it's fast, secure, and guaranteed.

Selling your car has never been easier or more rewarding than with Clutch!

We make payments via Electronic Funds Transfer (EFT) or instant Interac direct deposit to ensure a secure and efficient process. Once your vehicle is dropped off or picked up, we initiate payment the same day and provide confirmation that the funds have left our account.

Instant payment windows:

• Ontario & Atlantic: Mon–Fri 8AM–8PM EST (Bill of Sale signed by 7PM), Sat–Sun 9AM–5PM EST (signed by 4PM).
• British Columbia: Mon–Fri 9AM–5PM PST, Sat–Sun 9AM–2PM PST.

Payment windows are the same whether you sell at a retail hub, pop-up, or pick-up. If you sell on a Sunday or statutory holiday and we cannot run a lien check, payment will be delayed until the next business day. If your bank does not support instant Interac deposits, funds will arrive via EFT in 1–3 business days (usually next day). On statutory holidays, payments are processed the next business day.

You can check if your bank supports Interac e-Transfer deposits by visiting this list of participating financial institutions.

You will also receive:

• A binding Bill of Sale signed by both you and Clutch.
• Confirmation of any lien amount to be paid off (if applicable).
• A breakdown of the remaining balance to be deposited into your account.

If applicable, payments to lienholders can take up to four weeks to process.

If you have a loan on the car that you’re selling, Clutch will pay off the loan and deduct it from the value of our offer. Loan payments made by Clutch can take up to 30 business days to be processed, depending on the financial institution’s processing times. Any payments made in this period will be reimbursed by the financial institution, not Clutch. There is a one-time lien discharge fee of $199 that is applied to your bill of sale if you would like Clutch to take care of the loan for you.

The purpose of your car-selling appointment is just that: to sell your car. We don’t waste time with negotiations or lengthy inspections, and the process only takes about 30 minutes. A member of our Delivery Team will walk around your vehicle to verify details from the appraisal, and then you’ll sign a Bill of Sale prepared by Clutch. If you choose to drop off your car at one of our pop-ups, please plan your way home in advance. If you choose to drop off your car at our facilities in Mississauga, Halifax, or New Westminster we will provide you with an Uber voucher to help you get to where you want to go next!

That’s okay! Simply complete the appraisal to the best of your knowledge and schedule your appointment. One of our advisors will be in contact with you to help you properly disclose cosmetic imperfections and can even have pictures reviewed to help with disclosure and ensure you the most accurate pricing at final inspection. Pictures can be sent to offers@clutch.ca.

1) Driver’s licence

2) Proof of ownership or title for the vehicle

3) Void cheque or direct deposit form (to facilitate payment)

4) Loan payout statement (if your vehicle is financed)

A loan payout statement shows the current balance of your auto loan. In most cases, Clutch can obtain your loan payout statement if your auto loan is with TD, CIBC, Scotiabank, National Bank, Royal Bank, Hyundai Finance, or Kia Finance. If your loan is with another lender, you will need to contact their customer service department and request a loan payout statement to be sent to you via email. In some instances, you may be able to access the buyout from your banking portal as well.

Yes, we allow up to a 1,000-km variance in mileage without impacting your offer. If the variance exceeds 1,000 km, simply inform your advisor. They’ll update the mileage or vehicle details for you to ensure everything stays accurate.

Yes! We are now able to help facilitate lease buyouts for the following makes: Ford, Genesis, Hyundai, Infiniti, Kia, Mazda, Nissan. Please note that terms apply to certain leases. There is also a non-refundable fee of $999 - $1,499 associated with buying out your lease (depending on make). Lease buyout fees are charged to us by the dealership and the customer would have to pay this (+ additional fees) if they were buying out the car themselves. 

Skip the Taxes with Clutch!

When you sell your lease vehicle to Clutch, you can skip paying HST on the lease buyout. By working directly with us and bypassing the dealership, you avoid the additional tax costs associated with a standard lease buyout.

To sell your leased vehicle to Clutch, you’ll need a lease buyout statement or letter. This document provides details about your remaining payments, any additional fees related to early termination or administration fees,  and the residual value of your vehicle. You can typically obtain it through your dealership or online portal. In some cases, your advisor may be able to assist in retrieving the letter for you.

If a loan payment was withdrawn from your bank account after you already sold your car to us, don’t worry: that's because it can take 10-30 business days for your lender to process our payment. The amount will be refunded back to you by your lender.

Yes, the owner (and co-owners) need to be present at the time of sale. Exceptions are made for cars being sold by an estate or under power of attorney. Please reach out to offers@clutch.ca for additional information.

Unfortunately, there are some cars that Clutch does not purchase. Reasons for not purchasing certain cars include model year, manufacturer, model, mileage, and vehicle condition.

Clutch’s offers are generally firm, subject to our terms of service. As long as the condition of your vehicle aligns with the details you provided, we will proceed with the acquisition at the offered price.

*Acquisition pricing is subject to final inspection and a Carfax verification.

We do! Simply visit the Sell or Trade page and enter a few details about your car to get a firm instant offer for your trade-in, which will be deducted from the price of your next ride. Plus, when you apply the value of your current ride towards the next one, you reduce the sales tax that goes with it. How sweet is that?

If you choose to trade in your car, the value of your current vehicle will be deducted from the next one. That reduces both the purchase price and the sales tax of your new vehicle.

If the new car costs more than your trade-in value, you can pay the balance using:

• Bank draft (amount confirmed by your advisor)
• E-transfer

Financing is also available through our website. If the new car costs less than your trade-in, we will pay you the difference. If you still owe money on your trade-in vehicle, we will transfer the loan to your new vehicle along with any new financing.

Yes. Accidents may affect your car’s appraisal value, but in most cases you can still trade it in. To get a cash offer in minutes, head to the Sell or Trade page and enter a few details about your car.

After you enter a few details about your car on our Sell or Trade page, you should get a firm offer right away. On rare occasions, however, a manual appraisal might be required, in which case it can take about 24 hours.

Selling your car is easy. Simply head to our Sell or Trade page and enter a few details about your car to get a firm offer in minutes. Then, you can either schedule a pick-up time and location, or drop off your vehicle to our facilities and one of our team members will walk you through the transaction.

Yes, we can purchase your vehicle even if there is an outstanding loan. If the remaining loan balance is less than our offer, we will pay the difference to you and settle the lien with your financial institution. If the loan balance exceeds our offer, you will need to provide payment for the difference, and we will handle the loan payoff on your behalf.

Details to know:

• Loan discharges have a $199 fee.

• Negative equity (when your loan balance is higher than our offer) can be paid via debit card, e-transfer, bank draft, or credit card (3% service fee).

• Customers must ensure e-transfer or debit limits are set high enough to complete the payment.

At Clutch, we take pride in providing firm offers online based on the details you provide. We ask for more than just "Excellent," "Good," and "Poor" conditions to give a more accurate evaluation. It's important that you read each question carefully and answer to the best of your knowledge, as discrepancies or undisclosed damage discovered during inspection may impact your offer.

To ensure fairness and accuracy, we offer three primary condition options for evaluating your car:

• Excellent: The car has no imperfections, both inside and out.

• Good: The car shows normal wear but no major cosmetic issues.

• Poor: The car has several cosmetic issues that would require repair.

If you have any questions or need assistance, our advisors are happy to walk you through your appraisal once your appointment is scheduled.

We also take into consideration the accuracy of the accident claims provided compared to the Carfax history. If there are discrepancies between the two, it may result in a deduction from the initial offer.

If you're unsure whether any damage to your vehicle might affect your offer, simply take a few pictures and send them to offers@clutch.ca. We’ll let you know if any adjustments are needed. If you're not satisfied with the updated offer, you’re free to walk away at any point in the process with no penalty. Your updated offer will be reflected in your Clutch Account, and it will remain valid for 7 days, giving you plenty of time to consider it and shop around without any pressure.

If the offer for your car is $1,000 or more we would be happy to come pick it up for a fee that is determined and presented to you when you enter your address and schedule an appointment. Otherwise, we can arrange to meet you at one of our facilities or pop-up locations. Photos and documents will be required from you prior to firming up a date and time.

Please note that Clutch is only able to pick up vehicles that are safe and in drivable condition.

After inputting your car details and selecting your trim, you will be presented with a list of features that you can check off if your car has them. We will evaluate all of this information when providing you with an offer.

*Extended warranties and Rust warranties do not add any additional value to acquisition pricing.

You do not have to pay taxes when selling your vehicle, with the exception of leased vehicles. It is the buyer’s responsibility (Clutch) to pay taxes to the government, specifically when we change the registration to our name. The offer we provide online is firm, meaning it is exactly how much will be transferred to your bank account minus any outstanding lien on the car (in most cases—see above). 

Yes. If you have been legally appointed under a valid Power of Attorney for Property that authorizes you to manage personal property, including vehicles, you may be able to sell the vehicle to Clutch on the owner’s behalf.

You will need to provide the complete Power of Attorney document. It must be notarized or properly signed or witnessed by a lawyer.

Identification will also be required for the vehicle owner and the appointed attorney.

Yes. If you wish to sell a car owned by a company, we simply require an article of incorporation indicating that you own the company or have signing authority. To get started, head to the Sell or Trade page and enter a few details about your car.

Yes. If you are legally authorized to act for the estate, you may be able to sell the vehicle to Clutch. You will need to provide the complete Will or, if there is no Will, a Certificate of Appointment of Estate Trustee Without a Will.

Estate documents must be notarized or properly signed or witnessed by a lawyer. Each executor completing the sale must also provide valid, non-expired government-issued identification.

Additional documentation may be required when multiple or alternate executors are named. Payment must be deposited into a bank account held in the estate’s name.

Only about half of the cars Clutch buys meet our Clutch Certified standards. Those cars are reconditioned and listed for sale on clutch.ca. The rest are sold to dealers and auctions, so you will never see them on our site. Either way, the condition of your car will not stop you from getting an offer. Learn more about which cars make the cut.

Clutch makes buying a car easy. Simply select ‘Shop Cars’ at the top of the page to pick out one you like, then click ‘Start Purchase’ to begin the checkout process, choose your payment terms, and set a delivery or pickup date! 

If you would like to finance your car, that’s easy too: just select ‘Financing’ during checkout and you’ll be guided through all of the necessary steps. 

Plus, if you have any questions along the way, our Customer Advisors are here to help. Simply call or text us at 647-955-5340 (Ontario) or 902-905-3590 (Maritimes), email us at support@clutch.ca, or start a chat with us here. 

The $100 deposit required at the end of checkout is used to reserve the vehicle so that no one else can buy it. And yes, the deposit is completely refundable!

We offer four vehicle package options to suit your preferences and budget:

Basic: Our lowest-cost option, available for cash purchases only. Includes our 10-day money-back guarantee, a 210-point inspection, and safety standards certification. However, it does not include warranty coverage, detailing, fuel top-up, or roadside assistance. Pickup is available on the next business day only, but delivery is not offered.

Essential: Our value-focused package includes the 10-day return policy, a 3-month (or 6,000 km) warranty, full interior and exterior detailing ($200+ value), and a full tank of gas ($150+ value). Pickup or delivery is available (with a delivery fee). A great balance of savings and peace of mind.

Clutch Care™: Our most popular choice. This package builds on Essential with an additional extended warranty, roadside assistance, and free delivery.

Clutch Care Complete™: Our all-inclusive premium package. You get everything in Clutch Care™, plus tire & rim protection and rust protection for additional peace of mind. Perfect for those who want worry-free ownership and maximum coverage.

Note: Some vehicles may not qualify for all packages. You'll see which options are available for your selected vehicle during checkout.

We offer limited cross-province purchasing, as follows: 

If you are located in Nova Scotia, New Brunswick, or Prince Edward Island, you can purchase and have a car shipped from Ontario for an additional fee.

Clutch is proudly haggle-free. For that reason, we don't negotiate on pricing. We aim to price our vehicles as competitively as possible, with no hidden fees.

Insurance requirements vary by province, as follows:

Ontario: Customers must obtain car insurance for their new vehicle before they may take possession. Please contact your insurer and provide them with the VIN, year, make, model, and trim of the vehicle you wish to purchase. Once you have insurance for your new vehicle, please upload a copy to your profile. Please note that your insurance must have an effective date beginning no later than the scheduled day of delivery. 

New Brunswick, Nova Scotia, and Prince Edward Island: Customers must obtain car insurance for their new vehicle before they may take possession. Please contact your insurer and provide them with the VIN, year, make, model, and trim of the vehicle you wish to purchase. Once you have insurance for your new vehicle, please upload a copy to your profile. Please note that your insurance must have an effective date beginning no later than the scheduled day of delivery.

While we do not offer in-person test drives at our facilities, you will be able to physically inspect the car before completing your purchase. Plus, every car comes with a 10-Day Money-Back Guarantee, so if you discover you’re not happy with your ride at any point during that period you’ll get your money back—no questions asked.

Yes, in most cases, you can purchase a car in one province even if you have a driver’s licence from another province. Importantly, however, your insurance must be valid in the province that you are purchasing the car in.

"Reserved" means another customer has started the purchasing process and placed the vehicle on hold, making it unavailable for purchase by others. You can still add the car to your favourites by clicking the heart icon or saving your search—then you'll easily be able to see if it becomes available again.

Every Clutch car goes through a rigorous 210-point inspection and reconditioning process, leaving it safe to drive and squeaky clean. 

Minor cosmetic wear is part of buying a used car, and the car is sold in the condition shown in its listing. Our 360-degree photography and inspection report note the cosmetic imperfections our team identifies during inspection, though minor wear consistent with the car’s age and mileage may not be called out individually. We do not offer further cosmetic work before delivery. 

Every car purchased from us backed by our 10-Day Money-Back Guarantee. If you discover you’re not happy with the car’s condition at any point during that period, you’ll get your money back, no questions asked.

To ensure they meet our high safety standards, every Clutch car goes through a rigorous 210-point inspection and reconditioning process, available as a full report on the vehicle page. Cosmetic imperfections identified during inspection are noted in the report.

Inspections break down as follows:

Road Tests: 78 checkpoints

Engine: 41 checkpoints

Body: 21 checkpoints

Tires and Brakes: 24 checkpoints

Suspension: 16 checkpoints

Underbody: 11 checkpoints

Lights: 10 checkpoints

Steering: 8 checkpoints

Placing a deposit on a vehicle means you intend to purchase the vehicle. At Clutch, we move very quickly to get you the vehicle at the earliest time possible. However, if your reservation has been cancelled due to unresponsiveness or lack of adhering to timelines 3 times, the system will flag any new deposit as a spam transaction. You will be unable to place any more deposits. Please reach out to your advisor if this has happened to you.

In the event of a vehicle write-off or theft, Guaranteed Auto Protection (GAP) insurance covers the difference between the car insurance payout and the amount still owing on your loan (where applicable), including any deficit brought over from a previous loan.

Pricing for warranties varies widely based on the car in question. To view warranty pricing for a particular vehicle, navigate to the Pricing tab on the individual vehicle page. Then, click ‘See Coverage’ in the row labelled Protection Plan. You will see a list of warranty products, with pricing for each.

If your car breaks down, contact Clutch immediately at 1-866-275-4609. Please note that we will only accept repairs from licensed mechanics within Canada and the Continental US and require a work order from a licensed mechanic before any work begins.

Two things!

• Properly maintain your vehicle as recommended by the vehicle manufacturer.
• Obtain authorization from a member of our Customer Support team before completing any work from a licensed mechanic. You can reach us at 1-866-275-4609 to get started.

Assuming your vehicle breakdown is covered under our 3-month Protection Plan, we will:

• Refund the vehicle or repair or replace the covered parts that caused the breakdown. Replacement parts may be of like kind or quality. This may include the use of new, remanufactured, or used parts.   
• Reimburse you for towing expenses up to a limit of CAD $75 per occurrence. 
• Note: We may also reimburse you for the costs of a rental vehicle, subject to pre-approval by Clutch and a receipt from the rental car provider.

See terms and conditions for more details.

Replacement parts may be of like kind and comparable quality, which may include the use of new, remanufactured, or used parts. Learn more here.

iA Financial Group is a leading Canadian insurance and financial services company that offers extended vehicle warranties and protection plans to help safeguard your car beyond the manufacturer’s warranty.

Almost all licensed mechanic shops in North America perform repairs for iA warranties. Contact iA at 1-888-444-0301 to find the nearest licensed repair facility.

Yes, all Extended Warranty plans have a deductible per repair visit (it can range from $100 to $300), plus applicable taxes, on all covered repairs. If the same component fails again, no deductible will be charged for its repair or replacement.

Yes, it can be found here.

Yes. If you would like to transfer your Extended Warranty, contact iA at 1-888-444-0301 and they will be happy to assist you.

Yes. If your car breaks down in the Continental US, take it to a licensed mechanic shop and phone iA at 1-888-444-0301 prior to having work completed. They will provide information over the phone. Keep your receipt as proof of work completed.

Yes, roadside assistance is included free of charge while your Extended Warranty is in effect.

If your repair is covered under the Extended Warranty and your car has to be in the shop for more than 24 hours, you will qualify for a free rental car for the duration of the repair.

Shipping fees cover the cost of transferring a vehicle between large urban centers. For example, a shipping fee applies when moving a vehicle from Toronto, Ontario, to Halifax, Nova Scotia. Shipping fees are separate from delivery fees, which cover last-mile delivery to your door. These fees are non-refundable, as they cover the cost incurred to physically move the vehicle. To avoid this fee, consider browsing vehicles already in your local market or traveling to pick up your vehicle.

All parties involved in the purchase must be present at the time of delivery or pick-up.

Ontario: When we deliver your car, you’ll receive a vehicle permit with your name on it, and brand-new license plates will already be installed.

Atlantic Canada: Most vehicles are delivered with their Certificate of Registration. However, occasional delays at Access Nova Scotia may require us to courier your Certificate of Registration 5–10 business days after delivery. Once you receive it, you’ll need to register your vehicle at Access Nova Scotia. Every vehicle comes with a 30-day temporary permit to ensure you have enough time to transfer ownership and install your permanent license plates.

Please give our Customer Support team a call at 647-955-5340 and we will guide you through the process of submitting photos of the imperfections in question. Our Production Team will review any cosmetic concerns sent within the 10-Day Money-Back Guarantee period to determine next steps.